Despite everything I said about how easy it would be for customers to upgrade from the Mac App Store version of Clipstart to the direct download version, in the real world this doesn’t appear to be working well for some customers. Might be a little buggy, and it’s too late to fix anything in the Mac App Store. So I’m doing upgrades the old-fashioned way, giving everyone new serial numbers.
After the first few emails came in, I automated this with a simple form that customers can fill out. It’ll give them a new serial number right away and email the registration information. I’ve added a link in the FAQ on the Clipstart home page too.