Marketing, mission, movement

As I was writing some documentation this week, I kept thinking about what makes great marketing copy. 37signals used to say that copywriting is a form of user interface design. That’s true but I think there’s more to it.

The best products don’t just have marketing copy; they have a mission statement. They don’t just sell a tool; they sell a movement.

When I stare at my product wondering if it’s too confusing — if it’s too different, and tries to do too many things, to be immediately understood by new users — I try to remind myself that it’s an opportunity. Instead of simply explaining what I’m doing, how can I pitch it in a way that strengthens a community around the idea. Because dozens of bloggers can spread the idea more quickly and in a more meaningful way than I can by myself.

And unlike a one-way press release, a community is inherently two-way. Every mention of the idea is both marketing and feedback. Someone blogs about how they’re excited for the product, but also how they wish it had a certain missing feature. Someone in the press writes a review, but also with a pros and cons list.

This cycle means the product gets better. And if we’re thoughtful in that first approach to marketing copy, then every blog post, review, and tweet that follows is laced with a little part of our mission statement.